So frustrating. What will happen to my transfer will it arrive to my bank account? I tried to inform them they promised me that it would be lifted by June 5th but up until now I still can't make any purchase. The tracking number of the order can be proved in this situation. But if you try it out it says: We're sorry We cannot process your request . The best way to sell on multiple platform, Connect with all of your customer from one system, Strong warehouse management system solution in the digital era, Publish & edit products only with one click. You are viewing the PayPal Community Archives. Read also: Shopee Malaysia: Back to Basic with Ginee Malaysia. Please help how to add US Bank Account with Payoneer? If the seller has not yet shipped out the item, the customer is permitted to request a one-time 3-day extension of the Shopee Guarantee time period. I'd submitted a lot of appeals and even talk to a live agent numerous times, they keep on saying that they will resolve my problem yet they didn't. I am planning to file a complaint with DTI. Asking why refund request by buyer . Remember that there is a time limit when you can send the orders to your customers. To recover your Shopee account, you will be required to: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'digiwalletsph_com-leader-4','ezslot_9',117,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-4-0');Yes, you can. Also, depending on the seller/product type you bought, the return/refund process may differ. I filed a complaint already. Their customer service sucks! Its a very stupid discussion. Shopee's hiring process is nowhere near being simple: significant competition, several rounds of interviews, and tricky questions - both specific to Shopee and on a broad range of general topics. Agree ! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They refuse to tell me how much i have to pay because of security reasons. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. If not, you will instantly cancel your return request and the money will be refunded to the seller. Answer (1 of 5): There are 2 ways to verify your shopee account. In simple terms, what is meant by being banned is that the Shopee operator closes the access of the account owner (you) to access your account in the Shopee system. You can handle multiple stores from all marketplace just by single dashboard. How to Extend Shopee Guarantee? How did u all withraw ur balances? However, it shows the message above. Of course you can! Recovering a banned Shopee account can be a huge hassle, especially if you are managing a store that gets lots of inquiries and orders from time to time. I kept asking why and how that happened but still no reply until now. Today I received and email stating Shopee needs a copy of my passport. Same thing, just banned without any explanation whatsoever. Proof of product pre-ownership (e.g. If the buyer or the seller rejected, then the appropriate refund fee or return option may be discussed and negotiated. They can't even show some proof hiding behind data privacy excuses. Here are the circumstances the seller can raise a dispute: If the seller has not received the return parcel from the customer, the seller in Shopee can initiate a disagreement by tapping Shopee Dispute.. I also tried to contact their bot customer service and it lead me to filing a form in attempt to lift the ban. I just want to get my money back. omissions and conduct of any third parties in connection with or related to your use of the site. 1. I have the same error.First I needed to confirmmy debit card for the secondtime.ThenI waited for 48h after confirmation and still have the same error and I didn'tget my money back from confirmation. Please help with this problem. If the system rejects it, there is no way for them to override it. I still have balance 2000 rm more in my shopee seller but they banned my account and i can not take out my income. Please try again later, Sorry, we are not able to process your request. 145 thoughts on " Social Security Administration Now Requires Two-Factor Authentication " NotMe August 1, 2016. The first way is uploading the necessary documents using Shopee app. Very same situation here! I got the same situation. Got banned out of nowhere for Shopee Singapore. Why is a transaction blocked for security reasons. Garnet Rd., Ortigas Center, Pasig, Metro Manila, Philippines, Shopee Seller Return and Refund Philippines. Shopee does not conduct thorough review, despite their assurance of it. I dont use spaylater and I have shopeepay balance in their system. Having trouble managing your online stores? Read also: Guides To Start Selling Products On Shopee Malaysia. They cant explain what were my violations. My seller account was banned .Today received email notification that buyer request refund. Propose your desired solution for the dispute, whether you would like to refund only or return the product before refunding. only. See also: How to Process Orders in Shopee? You can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. Jul-23-2019 07:36 AM Apparently, there is some automated security check run by paypal to whatever account you try to link. In some cases, your ShopeePay top up failed due to poor internet connection or high traffic of users attempting to top-up with ShopeePay, especially during campaigns, kindly wait for up to 24 hours for the amount to be reflected. Ugh . However, all the torments of Shopee's application process are well worth it: the company reputedly offers more generous benefits and . Sorry, we are not able to process your request. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. Once you have done, click the Submit button. Should this be the case, you will not be able to appeal. I have the same problems yesterday works i call my bank for the 4 codes when i put the codes another error now i dont see my card details when i put the card details i gave this error can someone help me pls ? Show. Then click on the Proceed button. Wait for a few hours up to a few days and make sure to check your e-mail . - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), Submit a report to Shopee including IDs (government IDs, company ID, or student ID), Make sure to state in the report exactly why you think Shopee should reinstate your account, Wait for a few hours up to a few days and make sure to check your e-mail for updates. Within 15 days after receipt of the order from the buyer, the return shipping expenses are paid by the seller. But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. Click on the OK button when the alert shows. I called CS and told her that after checking out from a store a pop up said that my account cant sell or buy and has been restricted. ", a robot: "We cannot process your request, please try again later. provided; every potential issue may involve several factors not detailed in the conversations On the Order Details page, click the button that says Extend Shopee Guarantee.. Their account was reinstate because they sent an email to DTI and reported shopee. I went as far as filing a complaint witht the DTI Philippines. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. It provides buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise. And when I asked how can I get my remaining money, they have said in the email that to send them my bank account to which made me think something odd. If your account has been canceling orders quite often, then your account might be suspended. there's 1770 left in may seller balance. Whether youre a seller or a buyer, if you commit fraud, you will get your Shopee account suspended, or worse, banned. Having trouble managing your online stores? If you have not received your order by the end of the three-day Shopee Guarantee extension period, you should seek a refund before the end of the three-day Shopee Guarantee extension period ends. Cut your Businesss cost, and Boost your Efficiency at the same time. Hello. That was alot of effort to raise it to the DTI. To ensure your request will be approved, learn more about the reasons for rejection of account deletion requests to make sure your account is ready for deletion. The solution is simple, albeit with a subtle hint of racism. Worst, I received an email from Shopee suspending my account. They refused to explain which vouchers were misused and how. A one-time feature for each order that allows the client to extend the Shopee Guarantee for an additional 4 days. They can't even explain the specific reason how the violation occurred. So what to do now? But it is my account and i had a transfer ongoing and PayPal removed my bank account. If the item proves to be unsatisfactory, the buyer can request a refund through the Shopee app. Full description of the business model (e.g. Your limited accounts could be suspended permanently if: If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. Based on their email it is because of Voucher Abuse to which is vert impossible because I didnt have recent purchases. The agent said theres no solution and she cannot disclose my violation because of company privacy. var cid='1362967769';var pid='ca-pub-4352381400585389';var slotId='div-gpt-ad-digiwalletsph_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);container.style.width='100%';var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;if(ffid==2){ins.dataset.fullWidthResponsive='true';} 1999-2023 PayPal, Inc. All rights reserved. I cannot access my account. An example could be if a young person is attempting to purchase a coffee from a cafe but the cafe has classified themselves as somewhere that sells alcohol, this will cause the Osper card to be declined. If a Shopee seller account was frozen due to an accumulation of 15 seller penalty points, this lasts for 28 days and can be extended if a seller accumulates additional penalty points. Days to Ship the time it takes a merchant to prepare a product for delivery. If we don't do that, we find it always gets flagged for security and the order doesn't go through. The Shopee Guarantee is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada. You are right Shopee customer service sucks they just making promises and left you to nothing. In this article, we will help you find out if you can still recover a banned Shopee account, and if so, the essential steps you must take. & snap!, without any warnings and recourse, effectively a 1-strike ban. Take advantage of all of the wonderful features offered by Ginee Philippines by signing up right now! Your billing address format has to be exact. Make sure that you send the item(s) back within 5 days. https://tools.usps.com/go/ZipLookupAction!input.action, "We cannot process your request, please try again later. Great injustice here. What are the next steps? For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select To Receive from the Me drop-down menu. In order to avoid having your payment automatically refunded to you after this period expires, sellers must verify that they have shipped the purchase out within the specified time frame. I still can't believe that they will ban my 4yr old account just like that. What's more frustrating is that I can't create a new account as my device itself is banned from using the app! For genuine grounds, the seller wishes to refuse the buyers request. March 21, 2022. Hope shoppee team whats users to create new account for every order. Then click the " Return . However, after clicking on the weekly coin collection chart to collect today's coins, I was kicked out and banned from Shopee. 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