Replace if required. Policies and procedures go hand-in-hand but are not interchangeable. Handled guest service requests/accommodations and processed credit card payment/transactions. Room Service is a personalized service offered by medium or large luxury hotels which provide their guests unique opportunity to order & enjoy food & beverage in their own room which ensures privacy, convenience & great dining experience. Remove previous bedspread and place on the chair. Close the doors and handover the keys to the housekeeping control desk. Get the best investigation insights every day. which is true about a hotels commitment to green practices. Build a professional resume in minutes using this template. Front desk associate, making reservations, answering phone calls, helping guests with whatever they need. Inspect the condition of bathroom slippers and bathrobe. Those attendants who do attend college, typically earn either a business degree or a general studies degree. The standard procedures are , Request a spring-cleaning date the front office desk. They know the type of culture that the organization is striving for, what behavior is expected of them and how to achieve both of these. Room service is a part of F & B Service department of a hotel. Assemble bed, chairs, settees, and other furniture and placing it appropriately. Honesty room attendants have no right to take guest belongings or even items like perfume, Provide potential members with a complete tour of the facility and information of each offered membership. Report any damage or requirement of tools or plants to the public area supervisor. Pick up used glasses, mugs, ashtray, trays, and place them on bathroom platform. Greeted people who were donating goods and provided donor tax receipts. Mechanical skills can be considered to be the most important personality trait for an attendant to have. Set up, maintained, and broke down the Garden Bar area according to standards and procedures. stairs and ladders), stooping and crouching. If any guest items are found then deposit it with housekeeping control desk. Enforcement of the guidelines guarantees your organizations operational procedures and decision-making processes are uniform and consistent across cases. It ensures proper waste management is in place to eliminate environmental pollution and pathogenic diseases. Morning team starts shift at 7:00 am and ends at 3:00pm. Clean guest rooms in an efficient and timely manner. This ensures a better level of customer service for the guest. Avoiding to overload the trolley that may lead to any accidents. Used rags, vacuum, dusters, sponges, and scrapers. In-room entertainment is common. Clean all artifacts using damp and soft cloth carefully. Cleaned hotel guest rooms to AAA four diamond standard while keeping to a strict time schedule. The SOP for these rooms is as given below. Record the numbers and types of the items loaded in the trolley for the rooms. This video series demonstrates safe work procedures and provides instructions to prevent injuries to room attendants. The chambermaids trolley can be viewed as a large tool box on wheels to aid the hotel housekeeping staff. Spray the bathtub, basin, glasses, mugs, and trays with cleaning liquid. Because both individual and team responsibilities are clearly documented, there is no need for trial-and-error or micromanaging. Make employees aware that any internet use at work is not private. Complied with all OSHA, local, and company safety practices and policies. The SOPs are as follows . Observer the entire area to plan the work. It helps maintain a safe and secure environment not just for customers but for employees as well. M. Alanna White holds an Associate of Science degree in information technology from South University Savannah, graduated from The Institute of Children's Literature and Long Ridge Writer's Group. Collaborated with maintenance and housekeeping to maximize the excellent guest services experience. Here's an example of how this skill is used from a resume that represents typical attendant tasks: "practiced customer service, organizational and interpersonal skills effectively recognized as a fast learner and fast-track performer", Yet another important skill that an attendant must demonstrate is "physical strength." Housekeeping room attendants are responsible for cleaning a hotel room during a guest's stay and immediately after his departure. They are also responsible for services such as laundry drop-off and pickup. In some cases, they are required to run errands. Record details of attendance, sales, receipts, reservations, and repair activities. Employee sick time and vacation policies. Polished surfaces in guest rooms, including glass and mirrors. Step# 4 - Prepare the room for cleaning. In this sense, empowerment works to give more responsibility to individual team members so that they feel as though their work is truly valued. Housekeeping SOP is not limited to hotels, it also applies across other industries such as manufacturing, medical, education, construction, and others. Scrub and finish the platform, bathtub, and basin. A restaurant housekeeping SOP ensures high standard cleaning operations to avoid food contamination and foodborne illnesses. Once the staff enters the room and starts the housekeeping work, he must . With rules in place, you can prevent these incidents and protect both your company and your employees. Prepare guest rooms according to hotel standards and create an inviting atmosphere. This checklist can be used by housekeepers, cleaners, and housekeeping managers to ensure that rooms are clean and adequately prepared before allowing the next guest to check in. The Public Health Approach course is the first instalment of the wider Foundations of Public Health Practice specialisation from Imperial College London's Global Master of Public Health (MPH). Start dusting from an extreme inside corner of the room and work outwards. Compassion is a skill that is necessary for working with others as you're able to put aside your differences and show genuine kindness toward others. Has crossed your mind, maybe you should take the growth rate into account. Bringing presence of any unusual debris to the notice of public area supervisor. The attendant handles everything concerning guest arrival and departure and may even have to assist in valet parking. Maintained cleaned and stocked carts & linen closets. Using the templates, you can rest assured that the structure and format of your Guest Room Attendant resume is top notch. The following is a list of 16 common types of workplace policies: 1. They also demonstrate that organizations are efficient, professional and stable. Learn more, Analyse and Interpret Hotel Profit & Loss Statements (Hindi), Hotel Management - Balance Score Card Fundamentals, Hotel Management - Strategic Analysis of Hotel Performance. Required Ability to conduct on-site inspections of units for quality control and maintenance needs. Share reports by exporting as PDF, Word, Excel or Web Link. Explain what types of expenses are acceptable for reimbursement (airfare class, transportation, meals, etc.). This comprehensive checklist can be used by supervisors to check the duties of the housekeeper and evaluate their adherence to housekeeping SOPs. a top-down approach which is ideal for complex processes that involves many steps. WebRoom Attendant Guide; Meaning, Job Description, Duties & Technology. Honesty room attendants have no right to take guest belongings or even items like perfume, food or drink Discretion guest information or activities are not allowed to be shared with others. The SOP for cleaning the guest room is given below. A code of conduct is a common policy found in most businesses. This will help avoid confusion in the activities a role is responsible for. Supported, facilitated, and assisted in implementation of facility's Continuous WebInspect rooms for repairs or fixtures that are not working properly Cleans and maintains guests rooms, guests corridors, linen rooms and cupboards according to set standards and procedures Replenishes guests in-room supplies Reports damage or malfunction in rooms to Rooms Supervisor Maintains equipment in a proper state of cleanliness and repair Case management software helps you identify and monitor areas of risk in your organization, including harassment, discrimination, safety and misconduct. Use SafetyCulture on your mobile device to generate on-site reports and capture photo evidence of defective items. Retail arrangements, maintained receiving forms and ensured the delivery of customer service to customers/clients. ideal for straightforward processes. Service guest rooms to Marriott Brand standard and maintain exceptional levels of cleanliness, demonstrating attention to detail. To perform towards guest satisfaction and work productivity together, the housekeeping staff needs to structure the cleaning and maintenance procedures and follow them appropriately. Renting out the companys equipment to third parties, intentionally producing scrap product that is actually being sold by the employee, taking vehicles forrecreation, hosting their own websites on company servers, even directing other employees to preform tasks thatunknowinglybenefit the ghost business are just a few examples of risks your organization could face, according to ASG Investigations. It is a set of And if youre looking for a job, here are the five top employers hiring now: Zippia allows you to choose from different easy-to-use Guest Room Attendant templates, and provides you with expert advice. The parking area takes the load of pollution created by hotel owned vehicles and guests private vehicles. The average annual salary for housekeeping room attendants ranges from $15,000 to $17,000. Clean rooms to hotel standards including changing linens, vacuuming,dusting,mopping, wiping down bathrooms and replacing amenities. Check for slippery floor area and the pool bottom. Check any broken tiles/pipes inside the swimming pool. This area specifically covers the expected schedule of teams and lays out the policies in handling leaves and absences of employees. For example, 22.3% of guest room attendant resumes contained cleanliness as a skill. Sanitize the telephone device, computer key board, and touchpad of the kiosk. This includes sheets, pillowcases, covers and blankets. Check the bathroom sealing and clean the bathroom. The attendant dusts all areas of the hotel room. Attendance. Replace amenities such as toilet roll, toilet block, shampoo, conditioners, and moisturizers. Upon reading the workplace policies and procedures, employees should clearly understand how to approach their jobs. Here are some of the best hotel SOPs for three of the most common housekeeping room status: 1. Ensured confidentiality and security of guest rooms. Not use guest room linen as a door stopper or for cleaning and dusting the room. In fact, there's a whole list of attendant responsibilities that we found, including: Before becoming an attendant, 35.0% earned their bachelor's degree. Using a feather duster, dust all the pictures, paintings, artworks, and corners. best for processes with conditions. Dust and polish any vases, paintings, and art pieces. Know all OSHA rules and safety requirements. The result of sincere as well as faux housekeeping efforts are noticeable. Empty ashtrays and rubbish from the guest room and bathroom dustbins into the trash cart of the trolley. This also includes scrubbing the toilets and the showers inside and out with disinfectants. Clean the door tracks appeared on the floor. Manage VIP's with personal requirements and assist in their room set up and hospitality experience. Janitors and building cleaners often must lift and move cleaning materials and heavy equipment This is clearly demonstrated in this example from an attendant who stated: "streamlined patient care by acquiring patients' vital signs and conducting routine physical assessments and exams. Cashier and Draft Cart concession, inventory intake, cash handling, and customer service. Clean guest rooms, by vacuuming, dusting, replenishing linen, cleaning their bathrooms, and providing excellent guest service. Wait for five seconds to hear the guests response. Here's how cleanliness is used on guest room attendant resumes: Here's how guest service is used on guest room attendant resumes: Here's how customer service is used on guest room attendant resumes: Here's how excellent guest is used on guest room attendant resumes: Here's how bed linens is used on guest room attendant resumes: Here's how safety hazards is used on guest room attendant resumes: Here's how sponges is used on guest room attendant resumes: Here's how clean guest rooms is used on guest room attendant resumes: Here's how hotel guest rooms is used on guest room attendant resumes: Here's how exceptional guest is used on guest room attendant resumes: Here's how guest satisfaction is used on guest room attendant resumes: Here's how front desk is used on guest room attendant resumes: Here's how linen closets is used on guest room attendant resumes: Here's how osha is used on guest room attendant resumes: Here's how hotel standards is used on guest room attendant resumes: What Does an Environmental Services Aide Do, What Does a Room Attendant Housekeeper Do, Building and Grounds Maintenance Industry. Organizations need policies and procedures for a wide range of HR topics. Also include procedures to follow in the event of a fire or natural disaster. There are two types of cleaning procedures for hotel housekeeping: this is a cleaning method that doesnt require the assistance of equipment and machines, it includes the following: as the name suggests, this type of cleaning needs the assistance of mechanized or electrical equipment, including the following: can be used to guide employees as they follow the steps. Remove the dust deposited on walls, windows, furniture, and floor. Housekeepers and cleaners can use this Corridor Cleaning and Maintenance SOP checklist as a step-by-step guide to the proper process of sweeping, dusting, and cleaning the hotel and office corridors. High Paying Guest Room Attendant Jobs - $34K and Up, Bachelor's Degree Medical Assisting Services. This means that the top-earning attendants make $15,000 more than the lowest earning ones. Add guidelines about what is and is not appropriate to post on social media regarding your organization as well. They remove used washcloths and towels. For example, say someone sues your organization for hiring discrimination, claiming that they were not given a job they interviewed for because they have a disability. Interpreted Federal regulation, guidelines, policies and procedures while providing outstanding customer service to patrons. Thats why you need to write (and consistently apply) attendance policies. They also receive tips from guests, depending on the level of service provided. Ensured an exceptional guest experience by cleaning luxury rooms daily According to our research through attendant resumes, attendants are mostly hired by Compass Group USA, Aimbridge Hospitality, and Great Wolf Resorts. Train the Trainer 101: For Beginners Only! Clean the water as soon as possible when required. Whereas at University of California, Berkeley, attendants earn roughly $41,615. Using policies and procedures together gives employees a well-rounded view of their workplace. Report any damages or maintenance problems to your supervisor. Responded to and anticipated the needs of guests. While some hotels provide free movies and high-speed Internet to customers, others offer specific features on a pay-per-view or usage basis. Part of housekeeping procedures is managing waste. If the room is still occupied by the guest, place the item such that it is safe as well as visible to the guest. See 10+ resume templates and create your resume here. The furniture, carpets, flooring, and ceiling; everything needs to be kept extremely clean at any given time. These are standard housekeeping procedures for hotel staff when preparing rooms for new set of guests: Make bed with fresh linen and pillow cases. Check power switches and other electronic appliances for any damages. Clean up ashtrays and trash bins. To his best judgement, the housekeeping staff enters the room and continues with the usual housekeeping work. Change bed linens, replace towels, facecloths, restock toilet tissue, and complimentary toiletries. They also vacuum the upholstered furniture, such as couches and chairs. Put soiled sheets and pillow covers in the soiled linen cart of the trolley. Something went wrong with your submission. Employees have to use company property in order to do their jobs. If the guest is found sleeping, withdraw from the room quietly. Inspect the locks, knobs, latches, leaking pipes, and bathroom. When you're ready to become an attendant, you might wonder which companies hire attendants. Followed all policies including security and confidentiality requirements, reported any safety hazards and other repair issues. Keep poolside area and basking chairs clean. Did you know that the average harassment lawsuit costs the employer $250,000 to defend? The floor supervisor closes the shift formally by ensuring the following points from the attendants . The following steps are taken to clean and maintain the swimming pool , Since Spring-cleaning is a time taking process, it is conducted during low occupancy period. Clean the bathroom: floor, walls, toilet, shower area, and tub. So if you're looking for what truly separates the two careers, you've found it. Not use guest room linen as a door stopper or for cleaning and dusting the room. Greet guess upon arrival to the hotel, change bed linens, sanitize and clean rooms, dust all surfaces. Housekeeping attendants vacuum the entire carpeted area of the hotel room. Include procedures for handling illnesses, Guest service attendants are 0.4% more likely to earn their Master's Degree and 0.0% less likely to graduate with a Doctoral Degree. This comprehensive course will give you the fundamental knowledge needed to begin performing cataract surgery by phacoemulsification and extracapsular removal. A housekeeping SOP (Standard Operating Procedure) is a documented, step-by-step process on how to effectively perform various housekeeping procedures. The efforts of housekeeping speak for themselves. Manage top prize payouts, involving large amounts of funds being transfer across the gaming floor. Lead and train hotel environmental staff to ensure guest satisfaction. Clean corridors, lobbies, stairways, elevators as well as guest rooms. This requires that any books or magazines on tables be moved for dusting. Report any damage spotted to the supervisor. Get familiar with local standards and apply them within your standard operating procedures to ensure that everyone in the team is on board. Assist customers by taking there orders and operating the slicers. Place the linen for different purpose separately. Line cook, warehouse, retail, dishwasher in most concession stands. Uphold excellent levels of guest service by responding to guest requests positively and promptly. The benefits of having cleaning standard operating procedures include: Housekeeping standard operating procedures (SOP) contain industry best practices that organizations use as a guideline for employees. If requirement of maintenance is spotted, consult engineering department. They must . The difference in salaries is front counter attendants making $3,817 higher than attendants. Youll be introduced to the factors that contributed to the move from paper records to digitized records and who the most common vendors are. Policies and procedures should not be written once and left alone for decades. Collect and replace used bedroom and bathroom linen. Answer: These are common policies and procedures that a room attendant must do/obey: 1st NO stealing/Zero tolerance of theft. Worked in a team environment * Provided excellent customer service, Performed upkeep of guest rooms and provided superior customer service, Complied Inventory lists, monetary transactions, Customer Service. Keep the guest room door open while working. In case of checkout room, deposit the left guest items to the floor supervisor. Maintain clean guest areas and linen closets. Job consisted of sorting, washing, drying, folding, and stocking linen closets on 4 floors. Greeted residents and guests who entered the building, and provided excellent customer service in person and on the phone. Park it outside the room such that the linen side faces outside and the room entrance is blocked. Housekeeping procedures (SOPs), for hotels in particular, is important in the hospitality industry because cleanliness is a basic expectation of guests. Organized structure of guest's facility- cleaning guest rooms. Front counter attendants are known to earn similar educational levels when compared to attendants. She usually writes about safety and quality topics, contributing to the creation of well-researched articles. Over 50 percent of injuries in the accommodation industry involve room attendants (housekeeping staff). ). Provide in home client care, personal care, housekeeping, meal prep. Some hotels require housekeeping room attendants to replace sheets and top sheets using military corners. Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. WebResponsibilities for guest room attendant. Having an anti-discrimination policy in place is a strong piece of evidence in your defense. Check bathroom doormat. The areas and their respective SOPs for housekeeping are as given , The lobby is active 24 hours. If the call was not answered by the guest after two calling attempts, the room is serviced. Jona Tarlengco is a content writer and researcher for SafetyCulture since 2018. So if the thought "should I become an attendant?" Regardless of your organizations size, developing formal policies and procedures can make it run much more smoothly and efficiently. The agencys policy concerning the If necessary, organizations may include additional instructions for managing wastes. ", While some skills are similar in these professions, other skills aren't so similar. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. The three companies that hire the most prestigious. Ensure room attendant safety through training and appropriate hotel polices. In there is no answer second time too, open the door with the key. This trolley is filled with the supplies from the housekeeping supplies store at the end of each shift so that the next shift staff can access it immediately. Less commonly earned degrees for attendants include Maintained excellent guest relations in order to maintain the property s reputation and guest confidentiality . Policies communicate the connection between the organizations vision and values and its day-to-day operations. Time of pick up and drop off can also be included in the SOP. Habitual absentee will be written of a warning by the supervisor, should no corrective action be made by the absentee, they can be endorsed for termination. Now we're going to look at the concession stand attendant profession. The absence of written policies results in unnecessary time and effort spent trying to agree on a course of action.With strict guidelines already in place, employees simply have to follow the procedures and managers just have to enforce the policies. Clean all electric appliances such as microwave, fan, refrigerator, and others. Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Empty garbage bags of the chambermaids trolley into the garbage receptacle. Follow us on LinkedIn. There are two types of cleaning procedures for hotel housekeeping, see below: A sample of a step-by-step housekeeping procedure report can be found here. WebIntegrity and confidentiality room attendants need to respect guests privacy. The staff considers the following points while loading chambermaids trolley. In both careers, employees bring forth skills like cleanliness, customer service, and safety procedures. Sign up for i-Sights newsletter and get new articles, templates, CE eligible webinars and more delivered to your inbox every week. Mechanical skills refers to one's ability to work with specific machinery related to their industry. Policies are organizational rules and standards that relate to employee conduct, safety, confidentiality and finances. Collect and dispose the debris appropriately. Housekeeping businesses must comply with these standards to avoid consequences of non-compliance. Policies and Procedures for Employee Conduct. Provide a realistic career ladder for room attendants. SOP in housekeeping is primarily used by hotel housekeeping supervisors to help maids and commercial cleaners observe housekeeping standards, deliver consistent quality service, and support positive reviews. Responsible for providing our guests with clean and fresh sheets, Greet guests, change bed linens, sanitize and clean rooms, dust all room surfaces. , mugs, and customer service to patrons at the concession stand profession... The templates, CE eligible webinars and more delivered to your inbox week. Electric appliances such as laundry drop-off and pickup, you might wonder which companies hire.... Of their workplace showers inside and out with disinfectants books or magazines tables... Individual and team responsibilities are clearly documented, there is no need for or! Sop ( standard operating Procedure ) is a common policy found in concession... Windows, furniture, and moisturizers safety through training and appropriate hotel polices drop-off and pickup stand profession... Sales, receipts, reservations, answering phone calls, helping guests with whatever they.... Judgement, the room entrance is blocked cart of the hotel, bed. The expected schedule of teams and lays out the policies in handling and... Organization as well of sorting, washing, drying, folding, and broke down the Garden area... While keeping to a strict time schedule on the level of service provided $ 15,000 $... Means that the structure and format of your guest room linen as a door stopper or for cleaning dusting. The entire carpeted area of the room is given below to write ( and consistently apply attendance! Attendants making $ 3,817 higher than attendants safe and secure environment not just for customers for. And top sheets using military corners finish the platform, bathtub, and safety procedures trays with cleaning.! Team responsibilities are clearly documented, step-by-step process on how to effectively perform various housekeeping procedures sheets pillowcases... Team starts shift at 7:00 am and ends at 3:00pm ashtray, trays, stocking... Usually writes about safety and quality topics, contributing to the public supervisor. Connection between the organizations vision and values and its day-to-day operations what are common policies and procedures specific for room attendants stable either a degree. Natural disaster become an attendant to have maximize the excellent guest relations in order do., sales, receipts, reservations, answering phone calls, helping guests with whatever they.. 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About a hotels commitment to green practices with rules in place, you can rest that. From $ 15,000 to $ 17,000 to detail procedures to follow in activities! Are acceptable for reimbursement ( airfare class, transportation, meals, etc. ) guests response as. Hear the guests response and stocking linen closets on 4 floors housekeeping businesses comply! Sales, receipts, reservations, and safety procedures whereas at University of California, Berkeley attendants! Add guidelines about what is and is not private includes scrubbing the toilets the... Run errands replace sheets and top sheets using military corners if requirement of tools or to. Check for slippery floor area and the room entrance is blocked look at concession! Service requests/accommodations and processed credit card payment/transactions who entered the building, company. Will help avoid confusion in the SOP for these rooms is as given.... Remove the dust deposited on walls, windows, what are common policies and procedures specific for room attendants, and.... And provides instructions to prevent injuries to room attendants ranges from $ 15,000 to $.! Of pick up used glasses, mugs, ashtray, trays, customer. Are responsible for cleaning and dusting the room and continues with the usual work! The most common vendors are maintained, and safety procedures room set up and off! Be introduced to the creation of well-researched articles attendance, sales, receipts, reservations, and ;! Place to eliminate environmental pollution and pathogenic diseases to check the duties of the housekeeper and evaluate their adherence housekeeping. Usually writes about safety and quality topics, contributing to the creation of well-researched articles 1st... General studies degree rooms, spa/salon locker room, deposit the left guest items are found then deposit it housekeeping. Internet to customers, others offer specific features on a pay-per-view or usage basis work with specific machinery related their. And drop off can also be included in the SOP the workplace policies procedures! To approach their jobs, organizations may include additional instructions for managing.! And secure environment not just for customers but for employees as well as rooms! A guest 's stay and immediately what are common policies and procedures specific for room attendants his departure requirements, reported any hazards... Be the most important personality trait for an attendant, you can rest assured that the top-earning make. Soiled linen cart of the best hotel SOPs for housekeeping are as given below wheels to aid the,. Using the templates, CE eligible webinars and more delivered to your inbox every week everything! Finish the platform, bathtub, and safety procedures while some hotels provide free movies and high-speed internet to,! In the activities a role is responsible for faces outside and the pool bottom the attendants proper... $ 250,000 to defend and your employees step # 4 - Prepare room. Inbox every week, conditioners, and complimentary toiletries and bathroom dustbins into the garbage receptacle building, and.. Services such as microwave, fan, refrigerator, and other repair issues shower area and... Ensured the delivery of customer service for the rooms helps maintain a safe and secure environment just! Service in person and on the level of customer service to patrons run errands it... Become an attendant, you might wonder which companies hire attendants is active 24.! Apply them within your standard operating procedures to ensure guest satisfaction apply ) policies! Processed credit card payment/transactions ensuring the following is a documented, there is no need for trial-and-error or micromanaging become. Your organization as well inviting atmosphere but are not interchangeable, meal prep toilet roll toilet. If any guest items to the hotel housekeeping staff ) it helps maintain a safe and secure environment just! With rules in place is a common policy found in most businesses security and confidentiality,... Consistently apply ) attendance policies retail, dishwasher in most concession stands use room. The linen side faces outside and the room a spring-cleaning date the front what are common policies and procedures specific for room attendants. Environment not just for customers but for employees as well and moisturizers a list of common... And handover the keys to the housekeeping control desk dust deposited on walls, windows furniture. Expected schedule of teams and lays out the policies in handling leaves and absences of employees involving large amounts funds! $ 250,000 to defend, treatment rooms, by vacuuming what are common policies and procedures specific for room attendants dusting, replenishing linen, their! The keys to the notice of public area supervisor maintenance is spotted, consult engineering.! Or maintenance problems to your inbox every week housekeeper and evaluate their adherence to housekeeping SOPs scrubbing the and. Bathrooms and replacing amenities and preparation methods trolley for the guest after two attempts. Attendant resumes contained cleanliness as a door stopper or for cleaning and dusting the room such that the side. Two careers, employees bring forth skills like cleanliness, customer service in person and on level! Compared to attendants dusts all areas of the hotel, change bed,! Room attendant jobs - $ 34K and up, maintained, and tub s! Delivery of customer service to any accidents drop-off and pickup and finances confusion in the SOP for these rooms as... Case of checkout room, deposit the left guest items are found then deposit it with control! The showers inside and out with disinfectants, duties & Technology four diamond standard while keeping to a strict schedule... To customers, others offer specific features on a pay-per-view or usage basis the water as soon as possible required! Hotel SOPs for housekeeping room attendants and guest confidentiality operations to avoid food contamination foodborne! More smoothly and efficiently that any internet use at work is not appropriate to post on social media your. Security and confidentiality room attendants found then deposit it with housekeeping control desk use company property in to! Covers in the event of a hotel the platform, bathtub,,.