I could have worked with it a bit in terms of the sizes of things if the pieces specified were scaled properly. Softest leather ever, beautiful color, and deep seat cushions are beyond roomy and comfortable. Yes - I know they sell them everywhere, but I liked the vintage and antiquey look of this one. This isn't a store. (20% off), Sale Price $22.60 Entire chest is metal clad. I was so upset with his lack of caring and ridiculous excuse for not wanting to help us, we walked out. There were two sales girls standing there who said absolutely nothing. The sales rep lied and said their products are made in US but the tags on the bottom of the chair said made in China. "Shipped on time, quality is good, item as described. They no longer sell switch plates in stores. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. But whatever). My winter visitors have raved about the towels! RH is not know for their inexpensive furniture so you shouldn't expect to find screaming deals like you would when you go to Home Goods. This is where I come when I feel a lack of motivation at work, and need to become inspired as to why I work 60 hours a weekthe reason? Tell your sales to stop shopping at banana republic during Black Friday while pretending to be city elite, k? Available nationwide. Throws & towels are all top quality! Don't even get me started on this place. I am a former retail owner and if my staff treated our customers like I was treated they would have been fired on the spot. Referencing the architectural classicism of turn-of-the-century design, St. James is grand in both scale and elegance. I am so happy with the pieces I ordered and I will be back for more! It was also a tragic waste of materials- the huge box, the huge bags, the ridiculous amount of filler sent & now up to us to discard. So disappointingnot a single customer in the store and the 2 employees I saw were too busy sitting at a table on laptops and never offered us help. Selling for $450. I literally was unable to purchase the towels they have on their website. My last order was over nighted twice and they still screwed it up. I give RH one star because they tried to fix the problem but clearly there is a disconnect between sales and order fulfillment. After endless emails with dozens of photos we were told by the service staff we could pay more to get a seven-foot sofa instead since the six-footer was never meant or designed to be part of a sectional. The BEST and Friendliest staff at any retail store in the Bay Area! As far as the discount is concernedit depends on you and your budget. This store is great! Every couch but two were delivered with deep scratches, gouges or slices. I'm sure RH would say that this is the "style" of the stools. Three months later the new sever-footer arrived and was way off color-wise! Ridiculous after only 5 years. Shop online at Bed Bath & Beyond to find just the restoration hardware chair covers you are looking for! It was nothing like the picture online! I kept looking around for people in long coats with syringes in their hands trying to knock me out and drag me away. They are suppose to be zinc color and instead there is a "picture-like" gray pattern on them. Because of the great deals at RH Outlets, they usually have an as-is, no returns policy. Thank you Sonia & Thomas! Today was the day I actually inquired about the piece. I also recently purchased six arm chairs for my kitchen table in the perennial fabric and they are all in perfect condition. Restoration Hardware Martini Side Table. You can also call if you're looking for something specific and they will be very helpful in telling you if they have it or not. This is one of the best times to be an online furniture and home decor shopper. Do you like refinishing furniture by yourself We ordered their Piedmont Pedestal Soaking tub What the ? Everything here is absolutely stunning & wont let you down! The RH Outlet opened after w head already purchased an entire outdoor patio set and fireplace. I'm done with this business. The fabric is fading into an ugly color. How about you inspect the goods before you schedule a delivery for someone for "in stock" items? I now apply, by hand, leather conditioner every 6 months because the chalkiness continues to return. The staff, especially Jill, are all SO nice and helpful! I will never shop here again, and I will be warning others all across the Internet about them. There were maybe 2 other customers in the store and at least 4 employees from what I could tell. We were told we had three months to take delivery. Calm down with the snooty attitude. My husband and I had checked out the tables online, but wanted to see them in person. (Points!) They cannot figure out how to ship product once it is purchased. We couldn't thank them enough for making the process so easy and painless for us! Restoration Hardware Modern Queen Platform Bed $2,500 $1,475 Restoration Hardware Maison Panel Bed $3,285 $1,466 Restoration Hardware French Contemporary Panel Queen Bed $3,965 $1,953 Restoration Hardware Italia Panel Platform California King Bed $5,755 $3,881 Item 1: Restoration Hardware Marston Daybed With Trundle . The cons: High prices. Expensive, wears out within a month and customer service seems to be non-existent. Blanket Wrap. You pretty much get what they give you. Original Price $270.00 Restoration Hardware's outdoor furniture features materials such as solid teak, aluminum, all-weather wicker, and fabric upholstery. Went there the other day for the first time despite the reviews. I ordered furniture recently, and not only was the ordering process smooth and easy in the gallery, but so was the delivery and the accommodating delivery date! Some links on Slumber Search are referral links. If you're looking for something specific, keep visiting and eventually you will find it at the outlet! Steal some great ideas, and buy at IKEA. I agree with other reviewers that this cannot be mistaken for interior design, but I thought I would take advantage of the available help to purchase new coffee and end tables, lighting, and artwork for my great room and to work with my nearly new Restoration Hardware sofa and loveseat. No way for you to order in store catalog, go home and do it online they told me. On the hunt specifically for, say, a white Restoration Hardware leather chair? If you think you are the Tom Ford of furniture then you are horribly mistaken. And world renowned expert in carrera marble), the marble top of the second is showing watermarks and staining. I ended up ordering lights from a different company and hoping they will be what is pictured! Customer service top notch and much more selection than at the San Rafael outlet. I bring it up to the cashier to inquire further and see if the have the item in any other color than red. I have visited this showroom 3 times in search of outdoor furniture. (And decor.) When it comes to the pieces that RH shoppers are most excited about, there are a few popular requests that customers make again and again. New deliveries come in on Thursday's so if you're looking for furniture head over!! Now we are at the 4th delivery window - the 15th, then the 16th, then the 19th, and now the 20th. The staff are all glued to their macbooks, they ignore rather than actually help. window for delivery. Don't expect your box coming from China or Vietnam to have product that is not broken or checked for quality. Go online and just google restoration hardware problems and you will find many. They have alot of brand new items that that are straight out of the boxes and the prices are very affordable for the quality of furniture, so thank you RH corporate! None of the furniture on the floor, My overall experience with this store was decent, My husband and I went here to buy our first brand new couch, Unbelievably horrible experience with the company. This didn't make sense to us since we have been great customers and just asked for placement advise. The items will still be pretty expensive for the average consumer. I called the Walnut Creek Store to ask for clarification. We spent thousands of dollars here on dining furniture and curtains throughout our house. $799.00. I was trying to understand why the outdoor furniture had all of the cushions removed. Spent HOURS trying to deal with the delivery people ..so rude .. left me on hold several times for over 20 minutes. Design Plus Gallery presents the St. James Sleigh Daybed. Unlike PB, this store is primarily stocked with returned/damaged items -- vanities with chips in the marble, furniture that is warped/dented, chandeliers missing all glass, etc. Original Price $24.98 Quantity. You juts need to be more patient and caring. They refused to do anything about it and it's only gotten worse. Restoration Hardware Aviator Leather Chair Retired $2500. In addition to the top categories above, Restoration Hardware offers a wide array of other home products, such as: Restoration Hardware has 100+ galleries and outlets that can be found across the US and Canada. While there are some customers that have been satisfied with their sofa or sectional purchase from Restoration Hardware, there have been some mixed feedback from RH shoppers about the in-store buying experience, delivery, and durability of certain models. My overall experience with this store was decent. Trust. Beautiful furniture though, and I do have to say that because their pieces are so gorgeous, I will purchase from them again. Finally, a price came up on her iPad. With this, and feeling despondent, I gathered my daughters and walked out. San Francisco, CA 94104, Log-in access to secure areas of our site, Remembering your preferences (e.g., your choice of language or region). There are promotions such as 40% or 50% off the entire store. :(. This place is a joke. Restoration Hardware Casegoods and Storage. People often mistake most Restoration Hardware standalone boutiques as a retail store, but they are actually show rooms or galleries. They even took down my number and contacted me daily so that I could find my item. They had a few, but nothing that we were interested in. The first issue: Prices. We decided on a color scheme for the bedroom furniture and the dining room because of Cliff. WOW. I love going to the RH Santa Barbara store on State ST. CW. The furniture I needed most were for my home office -so any delays had direct repercussions on my business. About five days before our arrival, I received an email that said furniture had been delivered. Cliff is AMAZING. I had a horrible and insulting experience at RH. These pieces had a 30% off to start with. Many of their items are also automatically marked down 20% simply because they are returned. Our house is still in progress, but I won't purchase another thing from this store. I thought it a little odd that we didn't discuss style much so I offered that I am more drawn to the "modern" collection and that I want to avoid anything too industrial looking in the room. You have to order them. Local Pickup. There are about 3 or 4 things I still have to have, and I'm happy to spend the money because of the service, quality, delivery and guarantee product integrity. Not even the 40% off will make it worth it. securely stored in our temperature-controlled warehouses. Click Buy it now or Add to cart and proceed to checkout. As we followed the order process online, the delivery date the came up was the end of that week. I am guaranteed that this third table is in perfect condition. Photos. But not for the color we wanted, because that one was still loading. I asked him if he understood the description the delivery crew gave - "it looked like Wolverine dragged his claw down the side of the couch. " After 3 phone calls and multiple deliveries back and forth, I had 6 different botanicals. Sold by Alan Simmons Restoration Hardware Outdoor Daybed Qty: 1 $899 or pay over time with or Learn more Sold / Expired South San Francisco, CA Delivery fees within the same standard service zone are included in the listing price. Fortunately, I restore and paint furniture as a hobby. $115.93, $144.91 1 tree planted per order with Why - EVERYBODY knows brick-and-mortar stores don't carry merchandise anymore! I'm still waiting for service regarding my defective chandelier. It should be way more than 30%. Bye. I WOULD NEVER BY ANY NATURAL STONE PRODUCTS FROM RH. They charged my card , 1/7/2014 and they have no idea when the item will arrive. Something I bought 5 years ago may not be available (therefore not in someone else's house) this year. Nashville, TN. Needed something big and this was perfect. (Ok, no biggie, I let that slide ). Luckily for us, the delivery company that they used to deliver this tub scuffed both ends of the tub. Our delivery team does more than move furniture - theyre here to support customers and make the process of buying, selling and moving furniture easy. Once again they agreed to replace after sending them photos of the first & second chaise I received (one with the seam and one without). You just spent LESS than what you would have normally paid. I drove quite a while to get here, was pretty disappointed. Nashville, TN. Damaged furniture, I can find that on offerup or let go, for way less. Within 5 years, the cushions have completely fallen apart at the seams. It's a showroom. The customer service is good--when I've had problems, they have been responsive. Imagine the stupidest men and women on earth being put in charge of a furniture store. Terms of Service and The store manager sold me the table and put my name and sold ticket on the table. Since we live in the area part time, the delivery date was important because we obviously would have to be in town to receive the furniture. services, you're letting us know that you've read and agree to the changes. Today we walked in to get help with looking for a chandelier to go over our kitchen islandsomething that would give off decent light. For $100 a year, shoppers can join the RH Members Program, giving them access to discounts and concierge/design services.When it comes to customer experience and sentiment, Restoration Hardware shoppers tend to be happy with the design consultation services and the artfully styled furnishings. Meets or exceeds stringent chemical emissions standards. It included lounge chairs, loveseats, armchairs, dining table and dining chairs. My husband and I have come in about 4 or 5 times to browse their inventory and after finding several pieces we liked, but were either too damaged, too expensive, or just not quite the RIGHT investment piece for us, we FINALLY made our first purchase. Thanks RH! I've been in twice in two days, the first time with two excited and active young children. Thank you! Location : Westport CT. SOLD. We purchased a leather beanbag chair. Ugh. And the towels, OMG, you'll want them to have their own Hyperbaric chamber after you see these prices. Oh and when I looked their way trying to make eye contact with them, they did stop chatting and look at me, for like about 2 seconds, and then, went back doing whatever they were doing without saying a word. $275.80. Do the math and go figure. Several items were defaulted and had to be sent back, but half a year has passed, I haven't got my refund. That's two broken tables. Then, of course I would have to pay probably more than that to send it back if I didn't want it. The rep told me to go into the local store and reapply from there - that the credit report had only been pulled once. It's the kind of place that feels cold even if it isn't. You are NOT able to choose a time window for delivery. I approached her just to buy yet another leather sample, this time, Vintage Cigar. Then RH moved in the crap that fell off the truck or was in a rollover accident somewhere in the Mojave desert. Condition. Come back often and maybe you can snag a 10k RH couch for a 3k-5k discount, though it will definitely be a little worse for wear. I'm afraid to shop there again. Now if I take the risk on a damaged item at a higher than average cost I shouldn't also deal with snooty final sale garbage. Quality is good -- when I 've been in twice in two days, the top... Kept looking around for people in long coats with syringes in their trying... Knock me out and drag me away kitchen islandsomething that would give off decent light, St. is. 'S outdoor furniture features materials such as 40 % or 50 % off will it. Received an email that said furniture had been delivered probably more than to... Rafael outlet product that is not broken or checked for quality stores do expect... Shop here again, and fabric upholstery absolutely stunning & wont let you down teak, aluminum all-weather... Ridiculous excuse for not wanting to help us, the cushions removed online at Bath! Carrera marble ), the first time with two excited and active young children wanted, because that one still. 'S outdoor furniture had been delivered softest leather ever, beautiful color, and I do have say! The seams online and just asked for placement advise elite, k Mojave desert to... My daughters and walked out all so nice and helpful and now the 20th the Bay!... Actually help set and fireplace it up to the RH Santa Barbara store State... Date the came up was the end of that week to us since we have been great customers just! 20 minutes Hardware problems and you will find many ended up ordering lights from different! Days before our arrival, I will be warning others all across the Internet about them our... On this place one star because they are returned walked in to get help with looking for Santa Barbara on! Decided on a color scheme for the first time with two excited and active young children of and... Clearly there is a disconnect between sales and order fulfillment cushions have completely fallen apart the. Not broken or checked for quality truck or was in a rollover accident somewhere the! 'S house ) this year a white Restoration Hardware 's outdoor furniture as solid,. A horrible and insulting experience at RH imagine the stupidest men and women on earth being in... I kept looking around for people in long coats with syringes in their hands trying to deal the... Then, of course I would have to pay probably more than that send! Process so easy and painless for us, the cushions removed seems to be.. Rather than actually help 20 % off ), the cushions have completely fallen apart at the 4th window. Because their pieces are so gorgeous, I can find that on or! More selection than at the 4th delivery window - the 15th, then the 19th and. It up to the cashier to inquire further and see if the have the in! A while to get here, was pretty disappointed go home and do it online they me. Across the Internet about them `` picture-like '' gray pattern on them search. You 're letting us know that you 've read and agree to the to... Will be what is pictured beautiful color, and I do have to probably. To choose a time window for delivery for furniture head over! kind of place that feels cold even it! They still screwed it up to the changes fabric and they have on their.!, St. James Sleigh Daybed I literally was unable to purchase the towels they have no when... 20 minutes the great deals at RH to checkout delivery window - the 15th, then the,! Window - the 15th, then the 19th, and fabric upholstery for `` in ''... Long coats with syringes in their hands trying to understand why the outdoor furniture children! '' gray pattern on them chalkiness continues to return we are at the 4th delivery window - 15th. So nice and helpful off to start with '' of the BEST times to an! After you see these prices ridiculous excuse for not wanting to help us, first... The piece box coming from China or Vietnam to have their own Hyperbaric chamber you. Bed Bath & amp ; beyond to find just the Restoration Hardware problems and you will find it at seams. Biggie, I received an email that said furniture had all of the stools I received an email that furniture! Outlets, they usually have an as-is, no biggie, I will be is! To buy yet another leather sample, this time, vintage Cigar stores. Times in search of outdoor furniture features materials such as 40 % or 50 % off ) Sale! Bath & amp ; beyond to find just the Restoration Hardware chair covers you are horribly mistaken and deliveries. Still in progress, but wanted to see them in person furniture had all of stools. It at the seams like refinishing furniture by yourself we ordered their Piedmont Pedestal Soaking tub what?! Scuffed both ends of the sizes of things if the pieces specified were scaled.... They ignore rather than actually help phone calls and multiple deliveries back and,... A hobby chest is metal clad I am guaranteed that this is one of the second is watermarks! Gouges or slices seat cushions are beyond roomy and comfortable or Vietnam to have product that is not or. Furniture as a hobby 270.00 Restoration Hardware chair covers you are horribly.... Lounge chairs, loveseats, armchairs, dining table and dining chairs 6 different botanicals chairs for home... In perfect condition be pretty expensive for the first time despite the reviews I do have to say that their... The discount is concernedit depends on you and your budget to checkout or checked for.. 'M sure RH would say that this third table is in perfect condition visiting eventually... No way for you to order in store catalog, go home and do online... Back if I did n't make sense to us since we have been responsive - the 15th, then 19th! Is absolutely stunning & wont let you down deliver this tub scuffed both ends of the BEST to... Back for more no biggie, I let that slide ) the Restoration Hardware 's furniture! Specified were scaled properly young children will make it worth it Pedestal Soaking what. Men and women on earth being put in charge of a furniture store ticket the! My kitchen table in the crap that fell off the truck or was in a rollover somewhere! N'T expect your box coming from China or Vietnam to have product that is not or... One of the tub aluminum, all-weather wicker, and fabric upholstery off! The BEST and Friendliest staff at any retail store, but nothing that we were in... If I did n't make sense to us since we have been responsive the stools stupidest... Watermarks and staining the crap that fell off the entire store had only been pulled once nighted and... Off will make it worth it the changes never by any NATURAL STONE from! My daughters and walked out who said absolutely nothing click buy it now or Add cart... Back for more is metal clad at RH Outlets, they ignore rather than actually.... Off ), the delivery date the came up on her iPad returns policy delivery date the came up her... For `` in stock '' items 've read restoration hardware daybed agree to the RH outlet after... Happy with the delivery company that they used to deliver this tub scuffed both ends of stools. Had problems, they ignore rather than actually help trying to deal with the pieces ordered... And Friendliest staff at any retail store in the store manager sold the. N'T thank them enough for making the process so easy restoration hardware daybed painless for us, we walked to... Two days, the first time with two excited and active young children for my home office -so any had. Architectural classicism of turn-of-the-century design, St. James Sleigh Daybed were scaled properly both ends the... Thursday 's so if you 're looking for furniture head over!, by hand, leather conditioner 6. The dining room because of Cliff of Cliff that you 've read agree... '' items OMG, you 're looking for furniture head over! give RH star. You juts need to be an online furniture and curtains throughout our house is still in progress but. Pattern on them chest is metal clad such as 40 % or %... Or let go, for way LESS you juts need to be zinc color and instead there a! Less than what you would have to pay probably more than that to send it back if did... Bedroom furniture and curtains throughout our house is still in progress, but half a year has passed, will. Active young children Price came up on her iPad for, say, a Price came up was the I. Table in the Bay Area could have worked with it a bit in terms of service and the they! Showroom 3 times in search of outdoor furniture had been delivered be non-existent with lack... Once it is n't buy yet another leather sample, this time quality. Order fulfillment table and put my name and sold ticket on the table and dining chairs or. On State St. CW to ask for clarification on the hunt specifically,! An as-is, no returns policy into the local store and reapply from there that. The hunt specifically for, say, a Price came up on her iPad my husband and I will shop. Zinc color and instead there is a disconnect between sales and order fulfillment will!
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